Support
Answers to common questions
How do we pair?
One person sends the link and the other opens it. Both of you need iCloud.
Do we both need to pay?
No. One person's Plus opens it for both.
What if one of us forgets?
The crab waits. Every 7 days in a row earns a rest day, and you keep up to 2. A missed day can be filled in with one extra question.
How do I restore a purchase?
Open Settings in Shelloh and tap Restore purchases.
How do I cancel?
On your iPhone, open Settings, tap your name, then Subscriptions.
How do I leave or delete?
In Shelloh, open Settings and choose Leave the pair or Delete my data.
I changed phones
Sign in to the same iCloud account on the new phone and your answers come back.
PrivacySupportCommunity rules
2026 Huynh Xuan Sang